Deutsch
русскийWith these problems we help you free of charge:
- Installation, function and usage of all EIB/KNX software products created by IT GmbH (IT BusTools and IT Tools for ETS 3).
- Installation, function and usage of our visualisation system Elvis if you bought a developer tool and a runtime license with support.
Please accept that product training is not possible via phone or EMail. Also the online help and the manuals are an important source of help. For Elvis we offer training courses.
We help you with these problems, but you will have to pay for it:
- Conversion of ETS databases (ETS1 -> ETS 2 -> ETS 3).
- Project support (e.g. creation of project-specific Elvis scripts)
Each contact with IT GmbH support is of course free of charge. After we understand your problem, we will tell you if there will be any costs for you if we work on the case.
Sorry, but with these problems, we cannot help you:
- Function and usage of ETS 3. Please contact the KNX Association in this case.
- Product specific problems with EIB/KNX devices and applications.
Please contact the device manufacturer in this case. - Configuration and usage of the Windows operating system and Windows problems.
You can reach the hotline:
EMail: hotline@it-gmbh.de
Phone: +49 911 518349-0
Fax: +49 911 5183688
You may also use the Feedback form
to inform us about problems and suggestions.
Please don't send us e-mail-attechements over 8 MB.
Newsletter:
About this link you can subscribe the newsletter of the IT GmbH.